Privacy Policy

1. Introduction
Lilypad Stays is committed to safeguarding the privacy of our guests and ensuring that your personal information is protected. Whether you’re staying with us for work or leisure, we aim to create a welcoming and cozy atmosphere that feels just like home. This Privacy Policy outlines how we collect, use, store, and share your personal data when you book with us, and your rights in relation to that data.

2. Information We Collect
We collect the following types of personal information to provide you with the best possible stay experience:

• Personal Identification Information: Name, email address, phone number, and address.
• Booking Details: Information related to your reservation, including dates of stay, number of guests, and special requests.
• Payment Information: Credit card details or bank account information for processing your booking.
• Communication Data: Emails, messages, and feedback shared with us.
• Preferences: Information regarding your accommodation preferences and any additional services requested.

3. How We Use Your Information
We use your personal data for the following purposes:

• Booking and Reservation Management: To process your reservation, confirm bookings, and provide customer support.
• Personalized Experience: To tailor our accommodations to meet your preferences and provide a welcoming, home-away-from-home experience.
• Communication: To send booking confirmations, reminders, and information relevant to your stay, as well as to respond to inquiries and feedback.
• Legal Obligations: To comply with local laws and regulations, such as guest registration and tax reporting.
• Improvement of Services: To understand guest needs and improve our service offerings for future stays.

4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted third parties, including:

• Service Providers: Such as cleaning services, maintenance teams, and IT support, to enhance your stay experience.
• Legal Authorities: If required by law or to protect the rights, property, or safety of Lilypad Stays, our guests, or others.

5. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Access to your personal data is restricted to authorized personnel only.

6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your data is no longer needed, it will be securely deleted.

7. Your Rights
You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Your Data: Request corrections to any inaccuracies in your personal information.
• Delete Your Data: Request the deletion of your personal data, subject to certain conditions.
• Restrict Processing: Request that we limit the processing of your personal data in certain circumstances.

If you wish to exercise any of these rights, please contact us at the details provided below.

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: river@sailfishproperties.co.uk
Phone: 07938774179
Address: Poets Corner, 35 Nursery End, Stanford in the Vale, Oxfordshire, SN7 8PH

By choosing Lilypad Stays, you trust us with your personal information, and we are committed to protecting it. Thank you for making us your choice for service accommodation in Oxfordshire and Coventry.